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Customer Testimonials

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Customer Service


Review Date: 10/21/2020 | Author: Jackson P.

Comments: Nice people, they know their work. They did whatthey said they would on time.

Review Date: 10/19/2020 | Author: Armando M.

Comments: Excellent workers and fast workers awesome

Review Date: 09/09/2020 | Author: Reyes M.

Comments: Professional, reliable, and knowledgeable, plus a very good price. The father-and-son team showed up on time, figured out where the gas leak was on my heater and fixed it promptly at a cost well below what I was quoted elsewhere. They also advised me on a gas stove and gas fireplace. Will definitely be calling on them again.

Review Date: 07/08/2020 | Author: Robert E.

Comments: Mr. Vasques did a great job installing our new kitchen sink,faucet and garbage disposal. I recommend Pro Plumbers for anyone s plumbing needs.

Review Date: 07/06/2020 | Author: Marilyn M.

Comments: very detailed invoice that we could use for home owners insurance.

Review Date: 02/29/2020 | Author: Kimberly R.

Comments: very fair and respectful was on time and accepts credit cards and emails receipt at time of deposit and payment.

Review Date: 01/29/2020 | Author: Brian K.

Comments: Awesome value for money. Quick work, friendly crew, and helpful individuals. Would recommend going with these guys. Caesar, Caesar and Fernando thank you guys!

Review Date: 01/11/2020 | Author: Rene B.

Comments: Pro Plumbers were incredibly thoughtful and efficient throughout our renovations. We required a bathroom remodel and handicap ramp installed at our house after my father was suddenly handicapped. Pro Plumbers took into account the rushed timeline and were always prompt and courteous working as quickly and thoroughly as possible during a very busy time of the year. They went above and beyond to make sure my father could return to his home and regain as much independence as possible offering advice throughout the remodeling process. Cesar was very knowledgeable about ADA compliance and empathetic towards my father's situation. I don't think you can ask for a better contractor.

Review Date: 11/14/2019 | Author: Jean T.

Comments: Pro Plumbers took care of my concern immediately. The people were knowledgeable and efficient. I truely appreciated the quick response to my request.

Review Date: 09/18/2019 | Author: Jay P.

Comments: Cesar, and son Jr, did a great job. Very prompt and professional. I will definitely call them again for my future plumbing needs.

Review Date: 04/25/2019 | Author: Robert B.

Comments: Cesar is a good guy, straight forward and honest. Answered all of our questions. We were happy with the job he did.

Review Date: 03/21/2019 | Author: Jessie A.

Comments: very honest, professional, explained the project in detail, was very prompt in arrival time. they were super clean, first plumbers that do Not leave a mess. the invoice was detailed so I can referred to it. Best service I have received from my 15 years in the city. recommend them highly.

Review Date: 03/19/2019 | Author: Barbara F.

Comments: Very professional helped me out the got piolt working and order a need part for water heater just waiting on part so job will be completed

Review Date: 01/22/2019 | Author: Antonio I.

Comments: NA

Review Date: 01/02/2019 | Author: Nick O.

Comments: They’re timely/ professional and did great work. Thanks Cesar.

Review Date: 12/05/2018 | Author: Susan C.

Comments: Great customer service. Took their time to explain how to maintain my new water heater to ensure it lasts a long time. They were respectful and helpful.

Review Date: 10/23/2018 | Author: George P.

Comments: n/a

Review Date: 09/28/2018 | Author: Daniel A.

Comments: Had originally gotten a quote for 1500 from somewhere else.found this company on homeadvisor these guys came out fast and for almost half of what the other guys were charging. They really helped us out and were very professional and came early to get the job done right. Will definitely hire again. The best part was These guys really helped my 89 yr old grandma not get ripped off thank you so much she needed you guys and you definitely delivered great service. God bless you

Review Date: 09/26/2018 | Author: David H.

Comments: I originally found my water heater leaking early in the morning. All the other businesses I called told me they could be there the next day. Pro Plumbers came early afternoon that same day and were done quickly. I'll definitely call them again.

Review Date: 08/23/2018 | Author: Kimberly B.

Comments: The team was personable, got the job done, showed me how to maintain the new hot water heater so it would last longer.

Review Date: 06/29/2018 | Author: Richard B.

Comments: Accepted a job at a rural location out if El Paso, willing to take the job when other plumbng companies would not return phone calls. Thanks, Pro Plumbing!

Review Date: 06/26/2018 | Author: Nicolas H.

Comments: He did a good job of fixing the slab leak. I thought it was overpriced. $1000.

Review Date: 02/28/2018 | Author: Blanca R.

Comments: Very nice and friendly.

Review Date: 01/30/2018 | Author: Sean O.

Comments: Need a water pipe in my backyard replaced. Estimate and detailed quote given. They informed me exactly the cost and time completion for job. Job was completed and works great. I like the 1 year warranty on all the work as well. Highly recommended!

Review Date: 01/25/2018 | Author: Rosie A.

Comments: Cesar was very personable. He was prompt and professional. He informed me exactly how much it would cost and how long it would take to complete the project.

Review Date: 12/24/2017 | Author: Gail B.

Comments: Very nice and helpful

Review Date: 12/20/2017 | Author: Mariah M.

Comments: They were great! Were fast to come and help. Would definitely recommend and use again! Thank you!!!

Review Date: 11/07/2017 | Author: Richard B.

Comments: Very knowledgeable and friendly to talk to. They took the time to explain and answer any questions that I had, Thank You.

Review Date: 10/26/2017 | Author: Russell B.

Comments: I had just had a new dishwasher and garbage disposal installed at our rental property (I would have done it myself, but we were out of town). A few days later my tenant reported that the dishwasher had the same problem as the previous one - the water was not draining, and there was water coming out under the house where the laundry room was located. I spoke to Cesar and he was able to get out there the same day. It turned out that the handyman did not remove the knock-out when he hooked up the dishwasher to the disposal (it clearly says that on a sticker in big red letters). He then informed me that the water was from the overflow of the water heater as it was heating the water too hot. The heating element was going out. I was ok with that as the water heater made it for 15 years. We hired ProPluming for this job also. As we were allowed to purchase our own water heater. Cesar picked it up and installed it. We did get 10% military discount on the work. We hired ProPlumbing again just a few weeks ago to detect leaks on account of the El Paso Water notifying my tenant of unusual water consumption. Cesar worked with my tenant, spent a day to determine where the leak was occurring, then got it fixed. It turned out to be the pool plumbing. He also fixed the cartridge in the master bath shower as my tenant had complained that the temp could not be regulated. The price was very reasonable and once again we got the military discount.

Review Date: 10/19/2017 | Author: John Y.

Comments: My ignitor on the water heater went bad and Pro Plumbers came and fixed it.That saved me a lot of money and I thank them very much.

Review Date: 09/29/2017 | Author: Laura W.

Comments: Excellent service! They where able to come to the house quickly. And address the issue! I had very little down time waiting for a plumber! They got the job compliated without issue and offered me maitnace tips to prevent further issues! Thank you!!!

Review Date: 09/16/2017 | Author: Rubin C.

Comments: This mobile user did not provide any additional comments.

Review Date: 09/07/2017 | Author: Bertha L.

Comments: came right away. Professional and polite

Review Date: 08/16/2017 | Author: Jeanie R.

Comments: Awesome company!

Review Date: 08/04/2017 | Author: Lincoln l W.

Comments: They were very prompt, professional, and courteous.

Review Date: 05/31/2017 | Author: Russell B.

Comments: Called yesterday late afternoon and agreed to look at dishwasher not draining and water on the side of the house. It turned out the person who installed the garbage disposal last week did not remove the knock-out. The water on the side of the house was due to the water heater starting to fail, over heating and the valve opening to release water. We received a military discount and the service call came to less than $80. So next will be a new water heater.

Review Date: 05/16/2017 | Author: a Neighbor

Comments: Very courteous and did what I wanted done very professionally

Review Date: 05/15/2017 | Author: Jennie L.

Comments: Highly recommend to anyone

Review Date: 04/29/2017 | Author: Ronald W.

Comments: They arrived one hour after the time they were suppose to arrive and did not call. I had to call them. However, once arrived, their work and explanation about the problem was excellent and all work completed in a timely manner.

Review Date: 04/05/2017 | Author: Jonathan S.

Comments: Because of new requirements they were thoughtful and understanding about some confusion I had with the installation. Everything worked out fine in the end!

Review Date: 04/02/2017 | Author: Steven D.

Comments: They did the work quickly and efficiently and they were reasonably priced. I will use them again when the opportunity arises.

Review Date: 04/01/2017 | Author: Ted F.

Comments: Efficient and professional

Review Date: 03/28/2017 | Author: Toni M.

Comments: very nice guy

Review Date: 03/10/2017 | Author: a Neighbor

Comments: I highly recommend Cesar and his team. The customer service was amazing, the service tech was on time, knowledgeable and the problem was resolved in no time. Truly the best!

Review Date: 02/13/2017 | Author: John M.

Comments: They came with everything needed for the installation. They cleaned up after themselves.

Review Date: 02/05/2017 | Author: Miriah G.

Comments: They were super nice and very professional worked quickly to get my hot water fixed

Review Date: 01/21/2017 | Author: Mary M.

Comments: Caesar installed a complete valve system to correct a dripping faucet problem that at least six other plumbers had not been able to correct. It was a difficult installation because of the tight space he had to work in. He was very professional and easy to work with. Also, his warranty is much longer than others provide. I will recommend him to friends and family and will use him again.

Review Date: 01/21/2017 | Author: John L.

Comments: Nothing to add will call them again.

Review Date: 01/10/2017 | Author: Rajeev K.

Comments: They arrived before time and executed the job in a very professional manner. I am very pleased and I defiantly will hire again to do additional plumbing work in my house.

Review Date: 11/29/2016 | Author: Grant C.

Comments: Great job , awesome ! Very happy with Caesar's work

Review Date: 11/17/2016 | Author: Sally P.

Comments: Good work. Happy with results.

Review Date: 10/25/2016 | Author: Alex M.

Comments: The work was done quickly, and very clean. I like their work ethics. They replaced a toilet for me and it was done very good, and very clean installation. Cesar is a fine Plumber and I would recommend his company for any future repairs.

Review Date: 10/08/2016 | Author: Mary S.

Comments: I had some water damage and I called on a Saturday, within one hour Cesar was at our home. He addressed issue immediately, Problem taken care of... I had used his services months before also and was very very pleased, he and his employee very polite and courteous.

Review Date: 10/07/2016 | Author: Preben H.

Comments: he came late, but he was working good I like what he did, and I will use him again !

Review Date: 09/26/2016 | Author: Ronald W.

Comments: I had called for water leak/repair @ 08:15 this morning (09/26/16) and within 2 hours I had not only a crew out for service, but the owner himself. He was VERY HELPFUL and found out this problem within 5 minutes of arrival. After a primary assessment of the problem, he was able to stop the leak and contain and avoid any further water damage. A DETAILED explanation was given and what I would be looking at in the future and what all my options were. From a simple fix to calling my insurance company for major repairs and the cost breakdown for each. I HIGHLY RECOMMEND Mr. Vasquez and his company. And if you are Military, a discount will be given. EXCELLENT, EXCELLENT work. VERY PROFESSIONAL. Ron W. El Paso. TX.

Review Date: 09/22/2016 | Author: Steven K.

Comments: He was very Good with his work and informative

Review Date: 09/21/2016 | Author: Ziqin Y.

Comments: Cesar always responds as quick as he can, explains the projects clearly. Cost is reasonable. He had helped me for several projects in 3 months, including water heater and sink replacement. Very good service. I will hire him in the future and refer to my friends.

Review Date: 08/19/2016 | Author: a Neighbor

Comments: Excellent work!

Review Date: 07/22/2016 | Author: Sal L.

Comments: Solid 5 Star Service - Had a leak inside the wall in the garage , as soon as I call them (it was around the 4th of July weekend), they were on their way to take care of the problem, temporary repairs were made and they returned at a later date to do the permanent repair (I needed to clear the area so they had room to work) My experience with them could not have been any better, needless to say that any future plumbing issues they will be called to take care of it. Was extremely satisfied with their work, very profesional and the cost of the repair was very reasonable

Review Date: 07/14/2016 | Author: a Neighbor

Comments: Service pros were friendly, professional, and efficient.

Review Date: 06/30/2016 | Author: Travis F.

Comments: Very good quality work and customer service. Only downfall is appointment times are lacking with not being on time.

Review Date: 06/10/2016 | Author: a Neighbor

Comments: They were very professional, on time and they did an outstanding job . I will recommend them to anyone, thanks for a job well done!

Review Date: 05/24/2016 | Author: Ellen C.

Comments: Respectful gentlemen, I appreciate the quality of their work. He had all the tools and parts needed on his truck to finish the job quickly and efficiently.

Review Date: 05/15/2016 | Author: a Neighbor

Comments: fast response and good service/ will use again

Review Date: 05/05/2016 | Author: Luis R.

Comments: Honestly and very helpful

Review Date: 05/05/2016 | Author: a Neighbor

Comments: work was done to my standards.

Review Date: 05/04/2016 | Author: Lewis M.

Comments: Great work and very polite .

Review Date: 04/21/2016 | Author: Jesus M.

Comments: will use them again if need be.

Review Date: 03/22/2016 | Author: a Neighbor

Comments: Great response time. I am definitely keeping their number.

Review Date: 03/19/2016 | Author: a Neighbor

Comments: .

Review Date: 03/17/2016 | Author: a Neighbor

Comments: The response and work was quick and efficient. Thank you!

Review Date: 03/11/2016 | Author: Virginia C.

Comments: Their response to fix the issue was quick. Great service.

Review Date: 01/28/2016 | Author: George L.

Comments: quick response, great service, would use them again if needed.

Review Date: 12/31/2015 | Author: a Neighbor

Comments: Did a great job and was quick

Review Date: 12/20/2015 | Author: Karen R.

Comments: I have found a true Master Plumber that I will call again because of his knowledge, good service and fair price. My luck with all service repair has never been better.

Review Date: 11/27/2015 | Author: Katurah C.

Comments: After contacting 6 contractors and setting up appointments - no one ever showed and I was at my wits end! I called and Ceaser not only showed up but completed the job the same day. Immediately found the leak and repaired it in less than an hour. He is amazing and the price is also reasonable.

Review Date: 11/27/2015 | Author: Jason K.

Comments: We had a pipe burst in our house. They responded same day as called and had the water fixed the next day. Great response time and repairs were done quickly.

Review Date: 11/23/2015 | Author: David R.

Comments: Helped out with the warranty details, so only labor was out of pocket.

Review Date: 10/27/2015 | Author: Terry J.

Comments: They did every possible work so we could have our water bak.

Review Date: 10/26/2015 | Author: Arthur C.

Comments: Prompt & Honest. Able to explain and clearly understand.

Review Date: 10/25/2015 | Author: Cruz C.

Comments: Good job, quality and cost

Review Date: 09/23/2015 | Author: Greg H.

Comments: The plumber showed up as scheduled. He was a very polite and knowledgeable professional. We would definitely call on him again should the need arise.

Review Date: 08/18/2015 | Author: Carol B.

Comments: They gave us a fair deal. We were pleased with the results. They kept their word with meeting times also. I would hire them again.

Review Date: 08/10/2015 | Author: Jerry C.

Comments: It was a good experiance and the plumber was fast at the repairs in the leaky faucet.

Review Date: 07/17/2015 | Author: a Neighbor

Comments: They are hard working. I would hire them again.

Review Date: 07/11/2015 | Author: Georgene M.

Comments: The owner was very personable and polite. He replaced two faucets, but had to do additional work which required welding. He also made sure I had the right faucet off/on handles. I have arthritis in my hands, so I needed handles that didn't aggravate the pain. It was a pleasure doing business with he and his assistant. I would recommend Pro Plumbers to anyone. PS: He called to let me know he was going to be late. That alone gives him five thumbs up!!!

Review Date: 07/01/2015 | Author: Mary S.

Comments: Did job quickly and fee was very reasonable

Review Date: 07/01/2015 | Author: Mary S.

Comments: came and did the job quickly..

Review Date: 06/25/2015 | Author: J. lynne W.

Comments: Even though they did not come by the time scheduled they still came the same day and performed the project very well in a very courteous and professional manner. I will use this company in the future. Update: I have used them again for a water heater leak that flooded my home. They came within 90 minutes of my call and worked most of the day to complete the removal and install of the new water heater and even made some improvements that would help us in the future. Very knowledgeable and great to work with. I will recommend and use them again in the future.

Review Date: 06/18/2015 | Author: Ralph M.

Comments: They were wonderful. They had very pleasing personalities. They did outstanding work. In fact they did considerable work undoing mistakes which I had made and didn't even charge me. I highly recommend both Pro-plumbers and Home Advisors,

Review Date: 06/09/2015 | Author: Blaine B.

Comments: The owner and another plumber worked 8 hours each over two days and only charged $425. They replaced plumbing from the wall to faucets in two bathrooms and the kitchen, replaced the bathtub drain, and installed a new kitchen faucet and drains/strainers. The work was all first-class, nicely done.

Review Date: 06/07/2015 | Author: a Neighbor

Comments: Polite and prompt service. Installed a water heater with only 2 days notice.

Review Date: 05/13/2015 | Author: Ricardo C.

Comments: excellent customer service and knowledge of project.

Review Date: 03/31/2015 | Author: Robert E.

Comments: Extremely polite, professional and even worked in the rain with a smile. I finally have a plumber I can trust wholeheartedly.

Review Date: 03/01/2015 | Author: Irma D.

Comments: I didn't think they'do be able to help me since the faucet was so old - boy was I wrong! Their services are professional, friendly, and courteous! I've ordered a garbage disposer and will be calling them back to install it. Great company!

Review Date: 12/18/2014 | Author: Armand E.

Comments: Caesar installed a replacement pool heater, found and repaired a leak. He was on-time for appointments and kept me informed. I will certainly use him again.

Review Date: 11/26/2014 | Author: Arturo E.

Comments: Cesar and his assistant were on time worked in a very professional, polite manner and even went above and beyond to fix our plumbing problems. I would not hesitate to recommend them and, should the need arise, call on them again.

Review Date: 11/08/2014 | Author: a Neighbor

Comments: I hired Pro Plumbers to fix two leaky showers. Two months before I hired another plumber who told me I did not have a leak, and there was nothing to do. Well that guy was wrong and my water bill was a bit high. Pro Plumbers fixed the problem in one shower. The other one leaked worse than before. However when I called them again about it, Cesar came the next day and fixed it right. The part he replaced was defective from the factory, so he put in another new part. I like how they backed up their work and how friendly and professional he and his assistant were.

Review Date: 11/05/2014 | Author: Mary P.

Comments: Professional, friendly, affordable. Would hire him again in a heartbeat.

Review Date: 10/30/2014 | Author: a Neighbor

Comments: ...

Review Date: 10/15/2014 | Author: David P.

Comments: On-time, do good work, competitively prices, cleaned up well after completing job efficiently. Personable people.

Review Date: 09/26/2014 | Author: Milton S.

Comments: They were quick and efficient but I did think the charge was a little high and no discount was offered for senior citizens.

Review Date: 09/17/2014 | Author: Victor R.

Comments: quick call back; assessed repair and completed promptly

Review Date: 08/21/2014 | Author: a Neighbor

Comments: They provide quality and confident of what they are doing. very efficient.

Review Date: 08/12/2014 | Author: Michael G.

Comments: Very professional and presonable, highly recommend this buisness.

Review Date: 07/06/2014 | Author: a Neighbor

Comments: good service

Review Date: 06/26/2014 | Author: Donald O.

Comments: The call was answered quickly.The repair took a total of 3 min.. To fix. The plumber was required To charge the minimum fee. (95 dolleRs)'.

Review Date: 06/21/2014 | Author: Dave N.

Comments: When scheduling with this company ensure that you call. My emailing as a choice of communication method was less than optimal. Once I realized this, there were no issues, response was quick and work was done very well.

Review Date: 04/08/2014 | Author: Valentin S.

Comments: Cesar was very professional , very experienced in his field and courtesy, left the job site clean. I was very satisfied with his work.

Review Date: 04/02/2014 | Author: Edward V.

Comments: He installed our garbage disposal & was timely, proficient, & knowledgeable . Would definitely recommend him again & again. Lost his name & number...

Review Date: 03/17/2014 | Author: John W.

Comments: Good quality work. Fast, efficient, and clean. Would highly recommend this company.

Review Date: 01/24/2014 | Author: a Neighbor

Comments: Very good experience and will recommend them in the future.

Review Date: 01/07/2014 | Author: Edward C.

Comments: good prompt servicea and excellent quality work

Review Date: 01/07/2014 | Author: Maria M.

Comments: Cesar Vasquez was very knowledgeable and prompt. He was very helpful.

Review Date: 12/13/2013 | Author: Cesar R.

Comments: water heater pilot kept going off, so we hired pro plumbers to inspect and diagnose problem. All it needed was to be cleaned. Service rep was courteous and showed up when he said he would. He explained what he did. The service fee was $75.

Review Date: 12/12/2013 | Author: Yolanda J.

Comments: They were very knowledgeable and skillful re water heaters. And honest to boot. I will be recommending them to all my friends. Thank you for finding them for me.